Shipping
Policy
1. GENERAL
a. This website
with the URL of www.avibay.com is operated by Avibay Private Limited.
b. We are
committed to delivering the order placed by You within the given period and in
accordance with this Delivery Policy.
c. Currently,
We do offer worldwide shipping on all our products subject to the provisions of
this Policy.
d. You are
advised to read Our Terms and Conditions along with this Policy at the
following link: https://www.avibay.com/terms-conditions-Page/3
e. By using
this website, You agree to be bound by the terms contained in this Policy
without modification. If You do not agree to the terms contained in this
Policy, You are advised not to transact on this website
f. The
following currency is used on this Website: Indian Rupees and US Dollar. Your
payment provided may be charged in your local currency at the applicable
exchange rates.
g. All orders
are subject to product availability. If an item is not in stock at the time you
place your order, we will notify you and refund the total amount using the
original method of payment.
h. We make all
commercially reasonable endeavors to ensure that the products are delivered to
you promptly.
i. Please read
this Policy before making a purchase, so that You understand Your rights as
well as what You as what You can expect from Us.
2.
DEFINITIONS
a.
"Customer" means a person who buys any goods for consideration but
does not include a person who purchases such goods with the purpose of
reselling them.
b.
"Website" - means this website with the URL: www.avibay.com.
3. COST OF
SHIPPING
a. Shipping and
handling rates may vary based on product, packaging, size, volume, type, and
other considerations. The cost of shipment will be calculated at the check-out
window.
b. The
aforementioned cost of shipping is applicable for the delivery of products
under this Website regardless of the value and delivery destination.
4. SHIPPING
UPDATES
a. Once your
order ships, you will get a notification with the details of the courier
service provider and other relevant information through the following method:
Email.
5. HANDLING
TIME
a. It usually
takes a minimum of 2 (Two) or a maximum of 10 (Ten) Business Days to process and dispatch the products once the order is
placed with us.
b. We strive to
process and dispatch your products as soon as possible.
6. TIME FOR DELIVERY
a. Standard domestic delivery time may take approximately a minimum of 2 (two) or a maximum of 10 (ten) Business Days unless otherwise specifically mentioned in the product details.
b. Standard international delivery time may take approximately a minimum of 10 (ten) or a maximum of 20 (twenty) Business Days unless otherwise specifically mentioned in the product details.
c. Delivery
time depends on the product ordered and the location of delivery. Approximate
delivery is specified on the product details or will be shown at the check-out
window.
d. . The delivery
time is indicative and can vary due to external factors.
7. BUY
ONLINE - PICK UP IN-STORE
a. We provide
the option of placing the order online and picking up the order at the nearest
store.
b. It normally
takes 4 (four) hours from the time of order to pack and set your order.
c. Once the
order is ready for pick-up, You will receive the notification through the
following methods: EMAIL and WhatsApp.
d. At the
counter, you can show the confirmation message received to collect your goods.
e. We will send
a reminder email or SMS if your item is still waiting to be picked up.
f. The products
ordered will be automatically canceled if the products are not collected within
the following period from the time of placing the order: 72 hours.
g. We reserve
the right to make changes or completely stop the in-store pick option without
notifying the customers.
8. DOMESTIC & INTERNATIONAL SHIPPING
a. We do
provide shipments to all the countries.
b. Shipping charges for Our domestic & international customers will be calculated during checkout depending on the order value and other dimensions of Your order.
d. Standard
international shipment may take approximately a minimum of 5 (five) or a maximum of 10 (ten) Business Days unless
otherwise specifically mentioned in the product details.
d. Priority
international shipment may take approximately a minimum of 2 (two) or a maximum of 5 (five) Business Days unless
otherwise specifically mentioned in the product details.
e.
International customers assume responsibility for any duties and/or taxes that
may be incurred under the customs of that particular country.
f.
International customers shall check with their country's customs office to
verify that the products can clear customs.
9. OTHER
RULES
a. If you want
to change the shipping address, you need to inform us of the same within 12
(twelve) hours after placing the order. The request to change the shipping
address can be made in the following manner: avibay@outlook.com,
sales@avibay.com
b. If the order
has not been processed, We will try to change the address, if your order is
processed, we will not be able to change the address.
c. While We
shall strive to ship all your ordered products together, this may not always be
possible due to product characteristics, or availability.
d. Partial
refunds will not be entertained.
e. We endeavor
to engage logistic partners, employees, agents with the highest standards and
ethics, you agree and acknowledge that the actions, inactions of the delivery
individuals are not in our control, and it is not possible for us to monitor
and observe each delivery executive and We shall not be liable for any action
or inaction from the part of logistic partners. Any disputes between You and
logistics partners shall be settled between you and the logistics partner.
10.
RESTRICTIONS
a.
Some
items may not be eligible to be delivered to all geographical locations. You
will be notified of the restricted items at the check-out
page or before that.
11. WRONG OR
INCOMPLETE ADDRESS
a. You shall
ensure that all information that is submitted by You to us on the platform is
true, complete, accurate and sufficient to identify the actual place of
delivery.
b. If You have
entered the wrong shipping information or contact details, it might cause a
delay or missed delivery and you will not be eligible for a reshipment or a
refund on such transaction.
12. RETURN
AND REFUND
a. Every effort
is made so as to service the orders placed, as per the specifications and
timelines mentioned with respect to a product. If due to any unforeseen
circumstances or limitations from Our side, the order is not shipped or
delivered then such order stands cancelled, and the amount paid by You is
refunded.
b. The return
process of a product may be subject to additional terms depending on the nature
and category of the product. Any such additional terms may be specified under
the Return and Refund Policy or be intimated at the time of purchase of the
product. For more details, You can check our Refund Policy at the following
link: https://www.avibay.com/returns-and-refunds-policy-Page/6.
13. YOUR DATA
a. The privacy
of your data supplied to Us during the shipping procedure is also governed by
our privacy policy, which can be accessed under the following link: https://www.avibay.com/privacy-policy-Page/4.
14. CHANGES
TO THIS POLICY
a. Please note
that We may from time to time change the terms of this Policy and every time
You wish to use this website, please check the Policy to ensure You understand
the terms and conditions that apply at that time.
b. If you do
not wish to accept the revised Policy, you should not continue to use the
Services. If you continue to use the Services after the date on which the
changes, come into effect, Your use of the Services indicates your agreement to
be bound by the new Policy.
15. FORCE
MAJEURE
We shall not be
considered in breach of guarantee or terms of service and shall not be liable
to the Customer for any cessation, interruption, or delay in the performance of
its obligations by reason beyond Our control including natural disasters,
pandemics, fire, an act of God or public enemy, famine, plague, the action of
the court or public authority, change in law, explosion, war, terrorism, armed
conflict, labor strike, lockout, boycott or similar event beyond our reasonable
control, whether foreseen or unforeseen.
16. CONTACT
US
For any
feedback, concern, or query, You may please reach out to Us on the contact
details below.
Customer Care: avibay@outlook.com